This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes at our offices or in phone or email interactions you have with us.
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
Your choices and rights under each scenario are explained in more detail below.
What Information We Have & Where We Get It
We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.
How We Use Your Information & Why
We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.
Who We Share Your Data With & Why
We may share your information with the event providers as well as other third parties associated with the service provided.
Your Choices & Rights
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
Looking After Your Information
We take steps to try to make sure your information is protected and to delete it securely when we no longer need it.
If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.
Canceled and Rescheduled Events
Occasionally, EVENTS are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact us.
If an event is canceled, and you purchased your ticket through nasufun.com or customer center, we will automatically issue you a refund to the credit card, debit card, gift card or the method of payment used to make your purchase.
If the event was moved or rescheduled, the Event Provider may set refund limitations. If you are unable to make the new event date and refunds have been approved by the Event Provider, you will get the fully refund. If you require additional assistance, please contact us.
Refunds and Exchanges
Before purchasing tickets, carefully review your event and ticket selection. Policies set forth by Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. For many events, certain tickets may be exchanged for tickets from us of equal or higher price. A per ticket exchange fee may apply. In addition, we may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. There are no refunds, returns or exchanges for digital downloads or hotel/festival packages.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets are subject to immediate cancellation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.